FAQ
Here you will find some of the most frequently asked questions and answers.
If you cannot find the answer to your question, please send us an email at traiteur@les3maitresgourmands.com and/or call us at (514) 583-7711 during business hours (9 a.m. to 5 p.m.).
GENERAL QUESTIONS
Q: What are your opening hours?
A: We are open every day from 9 a.m. to 5 p.m. (office hours).
The store is open from 9 a.m. to 5 p.m. every day, including weekends.
Q: How far in advance do I need to order?
A: We always ask for a minimum of 48 hours' notice for all orders (ready-to-eat and catering services). You also have up to 48 hours before the delivery date to notify us of any changes to your order.
*It is obviously recommended that you order as early as possible to secure your spot on the calendar, especially considering that we accept any type of change up to 48 hours before your event.
Q: I need to make changes to my order. How do I do that?
A: Please call us at (514) 583-7711 during business hours (every day between 9 a.m. and 5 p.m.) so that we can make the changes manually in the system. You can also send us an email (traiteur@les3maitresgourmands.com) with your order number and the changes you would like to make. You will receive automatic email confirmations when the changes have been made.
Q: I am trying to reach you by phone but cannot get through. What should I do?
A: We are probably already on the line with another customer. You can leave us a detailed voicemail message and we will call you back as soon as possible. You can also send us an email at the following address: traiteur@les3maitresgourmands.com
*Calls will be answered and/or returned during office hours, between 9 a.m. and 5 p.m.
Q: Can I place an order with you by phone?
A: You can order directly from the website. Due to the high volume of orders and calls we receive every day, we are unable to take orders by phone. If this is your first order with us and you would like guidance, we will of course be happy to assist you by phone if necessary.
Q: What are the delivery charges associated with the different services?
A: Ready-to-Eat: Free delivery on all orders over $100.00 (before taxes).
Group catering service: Fixed delivery charge of $30.00 or $50.00, depending on the delivery area.
*A fee of $0.75 per kilometer (round trip) will be charged if you are located more than 75 kilometers from our store. The fee will be calculated automatically by the website when the delivery information is entered.
FOR READY TO EAT MEALS ORDERS
Q: There was an error with my Prêt à Manger meal order. What should I do? (e.g., missing dish, incorrect quantity of a dish ordered, etc.)
A: We sincerely apologize for this. Please send us an email at traiteur@les3maitresgourmands.com with a photo of the order, the order number, and a description of the problem. Depending on the situation, we will offer you an alternative that will satisfy you 100% (refund, credit on your next order, etc.).
Q: I forgot to order my meals for the week and now it's too late. What should I do?
A: You can always pick up meals at the store between 9 a.m. and 5 p.m. Frozen Prêt à Manger meals are available at all times and in any quantity, and we also have a small selection of fresh Prêt à Manger meals.
Q: Can I apply the code GOURMAND20 to my order?
A: If this is your first Ready-to-Eat meal order, you can use the code GOURMAND20
***You can then use the codes MERCI5 ($5.00 off orders over $150.00) and MERCI10 ($10.00 off orders over $200.00) on your next orders.***
Q: Where can I apply my promotional code?
A: There will be a designated section at the very end, when you proceed to checkout.
FOR CATERING SERVICE ORDERS
Q: I would like to order a menu, but I have some people in my group with dietary restrictions and/or allergies. Is it possible to make changes to the menu?
A: Yes, it is possible to modify certain items so that the menu suits all your guests. We suggest that you list any allergies/restrictions/substitution requests in the section labeled “Comments to the kitchen.” We will then contact you for further details if necessary.
Q: I would like to order a buffet, but I don't understand how your quantity system works.
A: We divide the portions more or less equally based on the number of people to be served. (E.g., for a group of 20 people, you will have 10 portions of salad #1, 10 portions of salad #2, and so on for the main course options).
Q: We have children in our group. Do you offer a special menu for them?
A: We do not have meal options specifically designed for children. However, you can calculate quantities based on the following guidelines:
Children aged 9 and under = ½ portion
Children aged 10 and over = 1 portion
Q: I have people in my group who are gluten intolerant. Do you have gluten-free options?
A: We do have a few options. Please indicate your request in the section labeled “Comments to the kitchen” and specify the number of people. We will contact you for further details if necessary.
*It is important to note that we are not an allergen-free kitchen and that our dishes may therefore contain traces of allergens. However, we have implemented rigorous protocols to prevent cross-contamination.